Salon No Show Policy
At Tangled Whiz, we understand that sometimes unforeseen circumstances can arise. However, to provide the best service to all of our valued clients, we have established the following No Show Policy:
1. Appointment Confirmation: We kindly request that you confirm your appointment via phone, email, or text at least 24 hours in advance.
2. Cancellation Notice: If you must cancel or reschedule your appointment, we ask for a minimum of 24 hours’ notice. This allows us to accommodate other clients who may be waiting for an appointment.
3. No Show Fee: If you fail to show up for your appointment or provide less than 24 hours’ notice of cancellation, you may be subject to a no-show fee of 50% of service, which will be charged to your credit card on file or added to your next appointment.
4. Extenuating Circumstances: We understand that emergencies and unexpected situations can arise. In such cases, please contact us as soon as possible to discuss your situation. We will handle these on a case-by-case basis.
5. Repeated No-Shows: Clients with a history of repeated no-shows may be required to prepay for appointments or may not be able to schedule future appointments.
6. Late Arrivals: If you arrive more than 15 minutes late for your appointment, we may need to reschedule your appointment to avoid inconvenience to other clients.
By booking an appointment with Tangled Whiz, you agree to abide by our No Show Policy. We value your patronage and appreciate your cooperation in helping us maintain an efficient and fair appointment system.
Hair Not Included Policy
At Tangled Whiz, we want to ensure a transparent and hassle-free experience for our valued clients. To achieve this, we have a “Hair Not Included” policy in place for our services. This policy states that the client is responsible for providing the hair required for the service they are seeking.
Policy Details:
1. Client’s Responsibility: Clients are expected to provide the necessary hair for the service they have scheduled. This may include, but is not limited to, extensions, wigs, or any other hair-related materials required for the service.
2. Exceptions: If you wish to arrange for Monica to provide the required hair for your service, please make this arrangement during the booking process. Additional charges may apply for this service, and it should be confirmed in advance.
3. Quality Assurance: While we understand that you may provide your own hair, please rest assured that our team is committed to delivering the highest quality service, ensuring that your provided hair is expertly incorporated into the desired style.
4. Communication: Open and clear communication with our team is crucial. If you have any questions or concerns about the “Hair Not Included” policy, or if you are unsure whether your service requires you to provide hair, please feel free to discuss this with us when scheduling your appointment.
By adhering to this policy, we aim to maintain transparency and provide a seamless experience for all of our clients. Your understanding and cooperation are greatly appreciated. We look forward to serving your hair needs and helping you achieve the look you desire.
COVID-19 Salon Policy
At Tangled Whiz, the health and safety of our clients and staff are our top priorities. In response to the ongoing COVID-19 pandemic, we have implemented the following salon policy to ensure a safe and clean environment for everyone:
1. Face Coverings: All clients and staff are required to wear face masks or coverings at all times while inside the salon. We have disposable masks available if you don’t have one.
2. Appointments Only: To minimize the number of people in the salon at any given time and maintain social distancing, we are accepting clients by appointment only. Walk-ins may not be accommodated.
3. Symptom Screening: We kindly request that clients reschedule their appointments if they are feeling unwell, have a fever, cough, or other COVID-19 symptoms. No cancellation fees will apply in these cases.
4. Waiting Areas: Our waiting areas are currently limited, and we encourage clients to wait outside or in their cars until their appointment time to minimize the number of people in the salon.
5. Hand Sanitizing: Hand sanitizer stations are available at the salon entrance, and we encourage all clients to use them upon entering and exiting the salon.
6. Social Distancing: We have adjusted the salon layout to ensure at least 6 feet of distance between workstations and waiting areas. Please respect social distancing guidelines during your visit.
7. Sanitization: Our salon is regularly cleaned and disinfected, with a focus on high-touch surfaces. All tools and equipment are thoroughly sanitized between appointments.
8. Limited Personal Items: To reduce potential contamination, clients are encouraged to bring only essential items into the salon and keep personal belongings to a minimum.
9. Contactless Payments: We prefer contactless payment methods such as credit/debit cards or digital wallets to minimize physical contact during transactions.
10. Employee Health: Our staff undergo regular health screenings, and any team member showing COVID-19 symptoms will not be allowed to work until they are symptom-free.
11. Education: Our staff is continuously trained on the latest COVID-19 safety guidelines, and we stay informed about local health department recommendations.
12. Flexible Cancellation Policy: We understand that circumstances can change quickly. If you need to reschedule your appointment due to COVID-19-related concerns, please contact us as soon as possible. No cancellation fees will apply.
By visiting Tangled Whiz, you agree to comply with our COVID-19 Salon Policy. These measures are in place to protect everyone, and we appreciate your cooperation during these challenging times.
Right to Refuse Service Policy
At Tangled Whiz, we are dedicated to providing exceptional service to all of our clients in a welcoming and respectful environment. However, there may be situations where we reserve the right to refuse service. This policy outlines the circumstances under which we may decline service:
1. Health and Safety: Our foremost concern is the health and safety of our clients and staff. We reserve the right to refuse service if a client exhibits symptoms of illness, including but not limited to fever, cough, or contagious skin conditions. We do this to protect the well-being of all individuals in the salon.
2. Disruptive Behavior: We are committed to maintaining a peaceful and harmonious salon atmosphere. Clients who engage in disruptive or disrespectful behavior, including using inappropriate language or making other clients uncomfortable, may be asked to leave or refused further service.
3. Intoxication: Clients who appear to be under the influence of drugs or alcohol to an extent that it poses a risk to their safety or the safety of others may be refused service.
4. Failure to Follow Salon Policies: Clients who consistently fail to adhere to our salon policies, such as consistently arriving excessively late, not wearing required safety equipment, or not complying with our COVID-19 safety measures, may be refused service.
5. Non-Payment: Failure to pay for services rendered or outstanding balances may result in a refusal of service until payment is made.
6. Unreasonable Demands: While we strive to meet your beauty and grooming needs to the best of our ability, we reserve the right to refuse service if a client’s demands are unreasonable or unrealistic, or if the requested service may cause harm to the client.
7. Violation of Local Laws: We operate in accordance with local, state, and federal laws and regulations. If a requested service is in violation of any applicable laws, we will refuse service.
8. Previous Violations: Clients who have previously violated our policies and have not shown improvement in their behavior or adherence to our guidelines may be refused service.
We value every client and endeavor to provide excellent service to all. However, in cases where we must refuse service, it is our intention to do so respectfully and in consideration of the well-being and comfort of all clients and staff.
If you have concerns or questions about our Right to Refuse Service Policy, please do not hesitate to contact us. We are committed to maintaining a salon environment that is safe, comfortable, and conducive to a positive experience for everyone.
Thank you for choosing Tangled Whiz